Returns and Refunds
At ZAYDEL, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process. Please read the details below to understand our policy.
1. Returns
We accept returns on eligible items under the following conditions:
Return Window: You may return items within 30 days of receiving your order.
Condition: Items must be returned in their original condition, unused, and in their original packaging. We do not accept returns on items that show signs of wear, damage, or missing parts not due to our error.
Non-Returnable Items: Some items are non-returnable, including sale items, gift cards, or personalized/customized products.
2. Return Process
To initiate a return:
Contact us at support@zaydeltech.com with your order number and details of the item you wish to return.
We will provide you with further instructions and a return shipping address.
Pack your item securely and ship it to the provided address.
The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved Refunds: If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [X] business days.
Partial Refunds: In some cases, partial refunds may be issued for items not in their original condition, or for returns received after the 30-day window.
Shipping Costs: Shipping fees are non-refundable, except in cases where the return is due to an error on our part (such as receiving a damaged or incorrect item).
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@zaydeltech.com, and we will provide instructions for the exchange process.
5. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
Check your bank or credit card statement again.
Contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at support@zaydeltech.com.
6. Cancellations
Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us at support@zaydeltech.com as soon as possible. Once the order has been processed or shipped, it cannot be canceled, and the standard return policy will apply.
Contact Us
If you have any questions or need further assistance with your return or refund, feel free to reach out to our support team at:
ZAYDEL
Email: support@zaydeltech.com
1. Returns
We accept returns on eligible items under the following conditions:
Return Window: You may return items within 30 days of receiving your order.
Condition: Items must be returned in their original condition, unused, and in their original packaging. We do not accept returns on items that show signs of wear, damage, or missing parts not due to our error.
Non-Returnable Items: Some items are non-returnable, including sale items, gift cards, or personalized/customized products.
2. Return Process
To initiate a return:
Contact us at support@zaydeltech.com with your order number and details of the item you wish to return.
We will provide you with further instructions and a return shipping address.
Pack your item securely and ship it to the provided address.
The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved Refunds: If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [X] business days.
Partial Refunds: In some cases, partial refunds may be issued for items not in their original condition, or for returns received after the 30-day window.
Shipping Costs: Shipping fees are non-refundable, except in cases where the return is due to an error on our part (such as receiving a damaged or incorrect item).
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@zaydeltech.com, and we will provide instructions for the exchange process.
5. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
Check your bank or credit card statement again.
Contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at support@zaydeltech.com.
6. Cancellations
Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us at support@zaydeltech.com as soon as possible. Once the order has been processed or shipped, it cannot be canceled, and the standard return policy will apply.
Contact Us
If you have any questions or need further assistance with your return or refund, feel free to reach out to our support team at:
ZAYDEL
Email: support@zaydeltech.com